TERMS AND CONDITIONS
Eligibility to purchase
In order to make a purchase through this website, you will be requested to provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when selecting itineraries you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. By making an offer to purchase our itineraries and/ or services, you expressly authorize us to perform credit checks and, where ROOV feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit card number, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transaction.
The products and itineraries shown on this website are only a selection of the ROOV experiences. These experience editions have been especially chosen for the ROOV online web site. The online website of ROOV does not accept any responsibility for any lack of availability of any of the itineraries displayed. Please note that our itineraries change every season.
How to buy
ROOV uses the following purchase procedure: The itinerary(ies) you wish to purchase must be selected and you must contact firstname.lastname@example.org. ROOV will invoice you for the aforementioned selected itinerary(ies) and send you a link for payment. This payment form will request personal data and payment information for the purpose of processing the order(s). Please remember that all data must be completely accurate in order to avoid confusion or problems in sending the item(s) purchased.
You will receive an e-mail message from ROOV confirming that your payment has been received. Failure to receive this message may be due to a temporary communications problem with the network or a mistake in writing the e-mail address given. In both cases, please contact our Customer Service at email@example.com.
Prices shown on this website are in USD and EUROS and include all applicable taxes, with the exception of those that are expressly excluded. All prices and offers remain valid as advertised from time to time. The price of a product displayed on this website at the time the order is submitted will be honored. ROOV reserves the right to modify its prices at any time, if there is a significant devaluation of the USD or EURO in comparison to the local (i.e. the country the client is traveling to) currency rate from the time of the client’s deposit are paid up to 30 days prior to the trip departure date. ROOV will inform the client of an adjustment without delay and use its best endeavors to do so. If the client chooses not ro travel as a result of the current adjustment, the client may be subject to a forfeiture of the deposit based on the cancelation policy found in this Terms and Conditions agreement.
Payment methods and security
We accept payments at any time, 24 hours a day, every day of the week. ROOV will only accept payments made by using credit or debit cards, or cash on delivery and banking transfer upon availability and on request. No other form of payment other than those mentioned before will be accepted. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to ROOV, we will not be liable for any delay in services. We take all reasonable care to make this website secure. In order to ensure secure payment transactions, ROOV uses a secured payment system. This means that all confidential data (e.g. credit card number and expiry date) are encrypted and transmitted directly, using Secure Socket Layer (SSL) technology, to a secured server. Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website. ROOV will not accept any responsibility for delays in delivering services resulting from lack of authorization by the bank. ROOV reserves the right to withhold any services for security reasons. Clients affected will be notified. We also reserve the right to cancel an itinerary or services if we cannot verify the billing details, but we shall notify you if this happens.
ROOV strongly recommends that all clients be insured for trip cancellation, personal property loss, travel accident, medical evacuation as well as major medical. referrals and or quotes for comprehensive travel insurance can be made to ROOV.
Admittance, immigration and customs
A valid passport is required and should be said for eight months or more after your return date. You are responsible in making sure that your passport has adequate blank visa pages (not amendment pages) remaining for required entry and exit stamps. You are responsible for obtaining visas as needed for entry into itinerarized countries. ROOV will provide all visa information, forms, contact information and payment instructions required and can handle all visa services at an additional cost. ROOV will advise you of baggage limitations, you are required to strictly adhere to baggage regulations or otherwise make baggage shipment plans with ROOV.
Cancellation of travel and services
You may cancel your travel at any time before the day of travel. To cancel you must send an email to firstname.lastname@example.org. You may also contact our office to cancel your travel, provided the cancellation email is sent in conjunction.
If your itinerary involves camps/ lodges/ hotels/ services/ guides, etc. with a stricter cancellation policy, then our refund policy may change according to the particular policy. Refunds are not made should you decide to leave an itinerary early or arrive late. Your travel insurance may refund such monies to you should your cancellation fall within the terms of your contract with your insurance provider.
· the development deposit of $500 per person is non refundable once paid
· the 30% deposit if non refundable once paid
· cancellation 90-60 days; 70% is non-refundable
· cancellation 59 days to travel date; all payments are 100% non-refundable
ROOV will not cancel an itinerary after the client has paid in full unless it becomes necessary to do so as a result of hostilities, war, threat of war, civil war, civil strife, industrial dispute, terrorist unrest (active or threatened), natural or nuclear disaster, fire or adverse weather conditions or if a group tour does not have enough participants to make it economically viable or because of any other adverse happenings beyond the control of ROOV. This is at the complete discretion of ROOV. Full payment will refunded in case of the above if alternatives cannot be found. In the event of any cancellation, ROOV will inform the client without delay and use its best endeavors to offer suitable and comparable alternatives.
Roov has an after-sales service to help solve any problem related to travel, offering clients a fast and efficient response.
If you have any queries, doubts, claims or suggestions about your travel or purchasing via the Internet, you may send us an e-mail to: email@example.com or by telephone: +34.664.193.367.
Intellectual Property Rights
All intellectual property rights (including copyright, patents, trademarks, trade names, database rights and design rights) to all of the information and material (including all text logos, graphics and software) provided through this website shall remain the property of ROOV or its associated companies, or are used with the consent of the relevant rights holders, and are explicitly reserved. Your use of this website and its contents grants no rights or transfer to you in relation to any copyright, designs, trademarks and any other intellectual property rights relating to the Content (as described in the Content section below), including ROOV’s software and all HTML and other codes contained in this website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by ROOV and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purpose of viewing the Content for your own personal use.
In addition to the intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Although care has been taken to ensure the accuracy of the information and materials on this website, ROOV does not guarantee that the Content on this website is up-to-date, complete and accurate or that the Content is free of any defects, errors and/or viruses. Furthermore, ROOV does not guarantee that such defects, errors and/or viruses will be remedied or deleted. Moreover, ROOV reserves the right to interrupt accessibility to this website for maintenance or updating processes. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
No commercial use
This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
You agree that you will be personally responsible for your use of this website and for all of your communication and activity on and pursuant to this website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the T&Cs, we may deny you access to this website on a temporary or permanent basis.
We may include hyperlinks on this website to other websites or resources operated by third parties other than ROOV, including advertisers. ROOV has not reviewed all of these websites linked to this website and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limits on our liability
In no event shall ROOV be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due and/or pursuant to your use of this website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date. The clause above does not exclude or limit the liability of ROOV for anything for which liability cannot be excluded or limited by law.
At our request, you agree to compensate us fully, defend us and hold us harmless immediately on demand, our officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of these T&Cs by you including the use by any other person accessing this website using your account as a result of your action or inaction.
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and ROOV as a result of these T&Cs or your use of this website. You agree that you may not and will not present yourself as a representative, agent or employee of ROOV and we shall not be liable for any representation, act, or omission on your part.
If you breach the T&Cs and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&Cs.
These T&Cs shall be governed by and construed in accordance with American and Spanish laws. The parties, without waiving their own jurisdiction or any other that they may be entitled to by law, submit themselves to the jurisdiction of the relevant courts of Inca for any action and claim that could arise regarding the execution and/or interpretation of these T&Cs.